Client Care
Contact Us
Questions about a piece, your pre-order, or sizing? Our care team reads every message.
Write to us at [email protected] and we will reply within one business day, Monday to Friday.
Email Client CareAbout your pre-order
MAWAZO pieces are made to order. When you place a pre-order you pay a 60% deposit today and the remaining 40% before your piece ships. Include your order reference (it begins with ord_ and appears on your confirmation page and email) so we can find your order straight away.
Sizing and bespoke measurements
Every piece is cut true to size with a tailored fit, and full measurements sit on each product page. If you are between sizes, or would like a piece cut to your own measurements, send us your numbers and we will advise before your order goes into production.
Fabric and finish
We work in natural linen, woven from flax. Its slub, texture and depth of tone vary slightly from bolt to bolt — that variation is the character of the fibre, not a fault. Care guidance is on every product page.
Shipping and returns
Shipping is free on every order, with no minimums. Unworn pieces in original condition may be returned or exchanged within 30 days of delivery.
Press, wholesale and collaborations
For press features, stockist enquiries or collaborations, write to us at [email protected] with a short outline of what you have in mind.
