Client Care

Track Your Order

Your piece is made to order, so it moves through five stages. Here is how to find out where yours has reached.

Send your order reference to [email protected] and client care will reply with your piece's current stage within one business day, Monday to Friday.

Ask About My Order
Where do I find my order reference?

Your reference begins with ord_ and appears on the confirmation page straight after you pay your deposit, and again in your confirmation email. If you cannot find it, write to client care with the name, email address and delivery address you used and we will locate your order for you.

1 — Order received

Your pre-order is placed and your deposit has settled. Your piece is reserved and queued for production. Nothing is needed from you at this stage.

2 — Cutting and making

Your piece is being cut and sewn to order in natural linen. We email you the expected production and delivery window, and this is the stage where a size or shipping change is still easy to make — write to us as early as you can.

3 — Balance due before shipping

When your piece is finished we ask you for the remaining 40% balance, which falls due before your order ships. We email you a secure PayPal link so you can settle it in one step.

4 — Dispatched

Your balance has settled and your piece is on its way, shipping free. We send you the carrier and tracking details so you can follow the parcel itself.

Delivered

Your piece has arrived. Keep the linen happy: cold gentle wash or hand wash, dry flat in the air, and press while slightly damp. If anything is not right, the 30-day return window starts from the day it lands.